Återbetalningspolicy
REFUND POLICY
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.
Return
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 14 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the appropriate parts, components and the packaging has arrived in its original condition.
2. Normal handling of the product is evident. Breakage due to careless handling is excluded.
3. Products for which hygiene is important must be thoroughly cleaned before the return process begins.
4. The product must be reported as defective immediately upon receipt if there is a defect.
5. We are entitled to charge the customer for return shipping costs.
6. A return will be processed within 7 working days and if the conditions are met, the return will be officially acknowledged within this period.
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.
How can I return my order?
If your order meets the above conditions, you will need to do the following to initiate the returns process.
- Send an email to our customer service team.
- Make sure the email contains the following:
Order number
Reason for the return request
Photo of the product in case of breakage
First name + last name of the customer
Address of the customer
We will then contact you and provide the correct return address.
Never send the return to the sender. We will provide the correct return address after your request has been reviewed. You, the customer, are responsible for the shipping costs of returning the product.
The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity.
A. CANCELLATION CONDITIONS
Right of cancellation
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier has received or accepted the last goods.
As we work with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process once an order has been dispatched.
To exercise your right of withdrawal, you must inform GrillMastern by means of a clear declaration (e.g. by e-mail) of your decision to withdraw from this contract. The withdrawal is completed when we have received the returned goods. The cost of returning the goods shall be borne by the buyer.
Record for shipments in transit
As our goods are shipped internationally, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you may inform us in advance of your intention to return the order.
In order to guarantee the fastest possible return process, we ask you to send us proof of shipment once the return has been sent.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (and any additional costs resulting from a delivery method chosen by you that differs from our standard delivery option), without undue delay and no later than fourteen days from the day on which we receive the returned goods and confirmation of withdrawal.
For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise. In no event will you be charged any fees for this repayment.